wing138Privacy Policy

This page describes what we collect when you use wing138 and how we keep that data protected. We take privacy seriously because your account details, payment information, and betting history are sensitive. Our approach is straightforward: we collect only what we need to operate our platform, we store it securely, and we do not sell it to third parties.

When you open a wing138 account, fund it via DANA or e-wallet, or place a bet on Liga 1 matches or live-dealer tables, you share personal and financial data with us. We explain exactly what we collect, why, how long we keep it, and what rights you have. Our privacy practices comply with applicable data-protection laws. If you have questions about your data on wing138, our support team can help.

Read this policy carefully. By using wing138, you accept our practices. If you do not agree, do not create an account. We update this policy from time to time; material changes are notified via email.

What Data We Collect on wing138

Account Information

When you create a wing138 account, we collect your email address and a password you choose. We also ask for your full name, date of birth, phone number, and residential address. These details are required to verify your identity and comply with anti-money-laundering regulations. We never sell this information; we use it solely to manage your account and prevent fraud.

Identity and Verification Documents

Before your first withdrawal, we request Know-Your-Customer (KYC) verification. You upload a copy of your national ID, passport, or driver's license, and a recent utility bill or bank statement showing your address. We store these documents encrypted on secure servers. These documents are used only for identity verification and regulatory compliance. We retain them for as long as your wing138 account is active, then delete them within a standard retention window after account closure.

Payment and Transaction Data

When you deposit or withdraw funds on wing138, we record the transaction details: the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the transaction ID from the payment processor. We do not store your full card number or wallet credentials—those are handled by the payment provider, not by us. We keep transaction records for audit and dispute resolution, typically for at least 7 years to comply with financial regulations.

Betting and Gaming Data

We record every bet, game outcome, and balance change on your wing138 account. This includes bets on Liga 1 or Piala AFF matches, rounds on live-dealer tables (baccarat, blackjack, roulette), slot spins, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We store this data to settle disputes, calculate winnings, and detect fraudulent patterns. Gaming records are retained for at least 5 years.

Device and Usage Data

We collect information about the device you use to access wing138: the operating system (iOS, Android, or Windows), the app version, your IP address, and your general geographic location (city-level, derived from IP). We also log when you log in, what games you play, and how long you stay active. This data helps us optimize the mobile app, detect suspicious activity, and improve performance during peak times (such as Idul Fitri or Idul Adha holidays when traffic surges).

Cookies and Tracking

Our website and app use cookies and similar tracking technologies to keep you logged in, remember your preferences, and measure how you interact with our platform. These are mostly first-party cookies (set by wing138, not by third parties). We use them to provide a smoother experience, not to track you across unrelated websites. You can disable cookies in your browser settings, though this may limit some wing138 features.

How We Use and Protect Your Data

Our Data Use Practices

We use the data we collect on wing138 for the following purposes: (1) to operate your account and process transactions; (2) to verify your identity and comply with anti-fraud and anti-money-laundering rules; (3) to settle disputes and investigate complaints; (4) to communicate with you about account changes, promotions, or policy updates; (5) to detect and prevent fraud, hacking, and misuse; and (6) to improve our platform's performance and security. We do not use your data for marketing to third parties, and we do not sell your personal information.

Third-Party Processors and Sharing

We may share your data with third-party service providers who help us operate wing138. These include payment processors (who handle your DANA, e-wallet, mobile banking transactions), hosting and cloud-storage providers (where your data is physically stored), identity-verification services (who check your KYC documents), and compliance partners (who help us meet legal obligations). These processors are contractually bound to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing.

Data Location and International Transfer

Our wing138 servers may be located outside Indonesia. This means your data may be stored and processed in jurisdictions with different data-protection laws than your home country. By using wing138, you consent to this international data transfer. We apply standard encryption and security practices to data in transit and at rest, regardless of where it is stored.

Data Security and Encryption

We use industry-standard encryption (HTTPS / TLS) to protect data in transit between your device and wing138 servers. Account passwords are hashed and salted, not stored in plain text. Your account balance and transaction history are encrypted on disk. We maintain firewalls, intrusion-detection systems, and regular security audits. However, no system is non-specific info secure; if a breach occurs, we notify affected users within standard legal timeframes and report to relevant authorities.

Data Retention and Deletion

We keep your data for as long as necessary to serve you and comply with legal obligations. Account data is retained while your wing138 account is active. Transaction records are kept for at least 7 years (financial regulation requirement). Betting records are kept for at least 5 years. If you close your account, we delete or anonymize personal data within 90 days, except where we are legally required to retain it. You can request deletion earlier by contacting our support team, though we will retain data needed for disputes or regulatory compliance.

Contact Us About Your Privacy

If you have questions about our privacy practices, want to access your data, or believe we have mishandled your information, contact our support team via live chat or email (available in your wing138 account settings). We respond to data requests within the legal timeframe (typically 30 days). If you are unsatisfied with our response, you may lodge a complaint with your local data-protection authority or consumer-protection agency in Jakarta, Surabaya, Bandung, Medan, or Semarang.

Policy Changes

We update this privacy policy from time to time to reflect changes in our practices or legal requirements. Material changes (changes affecting your rights) are notified via email at least 30 days before they take effect. Non-material changes (clarifications, formatting) may be posted immediately. Your continued use of wing138 after the change date constitutes acceptance of the updated policy. This policy is effective as of the date shown below and is subject to updates at any time.

Last updated: This privacy policy reflects our current data practices on wing138. By opening and maintaining an account on wing138, you acknowledge that you have read and accepted this policy.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.